If you experience a problem with your purchase, please notify us within 7 days and we will do our best to satisfy the complaint. We regret that we are unable to provide a refund in the event an item is not to your liking. We encourage you to ask questions by email or telephone before you make a purchase as shipping charges will not be refunded. Food items are final purchases. Any gift item(s) returned within 7 days will be credited back to the account used to purchase the item(s). All returned items must be in saleable condition for a refund to be issued. If an item arrives damaged or in poor condition please call us the same day. Happy Shopping!